Smarter Digital Platform for Modern Restaurants
Developed by VRSTORE for a bustling Melbourne-based restaurant, this all-in-one digital solution combines smart ordering, intelligent POS operations, and lean management tools. Designed specifically for small to mid-sized restaurants, this cost-effective platform automates workflows, reduces overhead, and empowers data-driven growth without compromising on functionality.
Business Challenge
The client, a 30-seat restaurant located in downtown Melbourne, faced several challenges:
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Peak-Time Chaos: Two waiters manually handled over 120 daily orders, resulting in a 20% error rate.
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Static Menu System: No self-service tools to create limited-time special combo (e.g., "Lunch Meal Set").
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Staff Permission Overlaps: Interns inadvertently accessing financial reports.
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Multicultural Clientele: Required menu support for at least two languages.
Our Solution
VRSTORE offered a unified, cloud-native platform combining a customer-facing ordering interface, an intelligent POS system, and an AI-powered analytics backend. Built with enterprise-grade technologies, it addresses critical pain points while future-proofing operations.
Key Features
Technical Footnotes
React Native, Redux, Redux Saga, AWS Amplify,
MySQL, AWS Cognito, AWS S3
Intelligent Ordering Automation
Diners can scan QR codes specific to their tables to access a branded, multilingual menu. They can customize their orders and review their order history. The menu features rich media integration, including images and descriptions, and is organized into multiple categories.
Dynamic menu management ensures that real-time prices and promotions are displayed based on the time a guest scans the QR code.
AI-Priority Routing
Visual floorplan displays table occupancy, reservations, and waitlists, enabling staff to merge/split tables and optimize seating. Track the status of food served in real-time and highlight different levels of urgent orders by diferent colors based on the customer's waiting time.
Granular Staff Permissions
Employers can assign specific permissions to each employee using the dashboard, allowing for customized access based on individual roles and responsibilities.
Additionally, detailed operational information for every employee can be systematically recorded, facilitating better tracking and management of their performance and activities.
Data-Driven Decision Support
The advanced analytics dashboard provides dynamic, real-time insights into crucial aspects such as sales trends and peak-hour performance, allowing businesses to make informed decisions quickly. Moreover, the use of AI-driven promotional tools enhances customer retention by crafting personalized offers and incentives.
Scalable digital platform
Cloud-native design is engineered to deliver exceptional performance, allowing businesses to operate smoothly across various environments, whether for individual locations or for expansive multi-site franchise operations.
Additionally, the integration of APIs facilitates seamless connectivity with essential systems such as kitchen display systems (KDS), accounting software, and delivery platforms.
Business Impact
30%
Reduction in Order Errors
Streamlined customization and real-time order tracking minimize miscommunication between customers and kitchen staff.
Vrstore's digital solutions empower clients to break free from outdated systems, fueling substantial business growth. Our services optimize operational efficiency in the restaurant sector, leading to significantly higher profitability.
20%
Faster Table Turnover
Dynamic floorplan management and instant payment processing optimize seating efficiency.
15%
Revenue Growth
Data-backed menu adjustments and targeted promotions increase average order value and customer retention.
GET IN TOUCH
Let's Discuss Your Business Vision
Reach out to us to discuss how our comprehensive services can drive your business forward. We are excited to collaborate with you on your digital journey.